Reference

Terms That Govern Your bc111 Account

These terms set out what you agree to when you open and use your bc111 account, including how deposits, withdrawals, and wallet access through bKash, Nagad, and Rocket are handled. Access and eligibility depend on your local law and the regions we currently support.

Account-based accessbKash, Nagad, Rocket depositsEligible regions onlyAccount wallet rulesMobile and browser use
bc111 Terms That Govern Your bc111 Account
HOW WE HANDLE THIS

Account Security and Data Under These Terms

We take the security of your account and the data attached to it seriously. Knowing what we do with your information is part of understanding what you agree to when you accept these terms.

Account Security Your account is protected by OTP verification on every login. We do not store your bKash, Nagad, or Rocket PIN — transactions go through each wallet's own secure channel.
Data Retention We keep your account transaction history for as long as required under applicable law. You can request a copy of your data by contacting support with your account ID.
Cookie Use We use session cookies to keep you logged in across your mobile browser and desktop. No third-party advertising cookies are placed without a separate consent step.
Who to Contact For data requests, term disputes, or account closure, contact our support team via live chat or email. We aim to respond within a reasonable timeframe based on query type.
REACH OUR TEAM

Contact Us About Your Terms

If any clause in these terms is unclear, or you need to raise a dispute about your account, wallet balance, or a transaction made through bKash, Nagad, or Rocket, our support team is the right starting point. Reach us through any of the channels below and we will respond with the relevant clause or escalate if needed.

Team online

Live Chat

Open the chat window from your account dashboard for the fastest response on terms questions, wallet disputes, or account access issues.

Email Support

Send your query with your account ID to our support address for a written record — useful for formal disputes or clause clarifications.

Help Centre

Our help centre lists the most common terms questions with direct answers, including deposit rules and withdrawal conditions.

Questions About Your bc111 Terms

These are the questions we hear most often about account terms, eligibility, and what happens when something changes.

Yes. These terms cover all account activity, including every deposit and withdrawal made through bKash, Nagad, or Rocket. Wallet-specific steps are described in the payments section of your account.

Access depends on your location and whether your region is currently supported. Local law governs eligibility, and we cannot override regional restrictions on your behalf.

We notify you through your registered account before any update takes effect. Continuing to log in and use your account after that date means you have accepted the revised version.

Contact our support team via live chat or email with your account ID. We will locate your data and respond according to the timeframe set out in our data retention policy.

Yes. We may suspend or close an account that breaches these terms. If we do, we will notify you and explain the relevant clause that applies to your situation.

Reach our support team through live chat or email. If the matter relates to a formal dispute, use email so there is a written record tied to your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.